Human Resources

Conflict Resolutions


Description
In a workplace, conflicts that are handled appropriately can be a source of innovation and positive change... both for employees and the companies they work for. But when conflicts go unresolved, they can raise stress levels, interfere with business and even lead to physical violence.

OSH International's "Conflict Resolution in the Office" products discuss different types of conflict that you may encounter on the job, how to find lasting solutions to disagreements, and what to do if conflict threatens to get out of control.

Topics covered in these products include:

Understanding workplace conflict.
Responses that can make things worse.
Resolving conflicts effectively.
How to handle a confrontation.
and more.

Content
  • Conflict Resolutions
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 1 year